![]() BPO companies can work with you to determine which option is best for your needs. Although shared agents handle multiple businesses, they are often a cheaper option. ![]() Shared agents are cross-trained to support multiple businesses in one shift and are usually charged per phone call or per minute. Dedicated agents can be more expensive, but work solely for your business. Dedicated and/or Shared AgentsīPO contact centers can provide dedicated and/or shared agents that best fit your business.ĭedicated agents are trained specifically to work with your business and are usually charged per hour. This can be a great resource for reaching out to multiple types of customers who may prefer communication over different mediums. Omni-channel support includes texting, emails, and chat in addition to live calls. The term “omni-channel” just refers to different mediums of communication. ![]() Some BPO contact centers have the option for omni-channel support. Tech support is often offered as inbound call support and can also be used for outbound follow-ups for your customers. This helps you manage tech issues that may arise among your employees or customers. Technical SupportīPOs often offer Tier 1 technical support, and some will even offer Tier 2 or higher. There are many options available for your business, and BPO contact centers are prepared to handle a variety of needs your business may have. Inbound call center services include credit card processing, appointment setting, and general customer support. Outbound call center services include lead generation, subscription renewal, follow-ups, and more. These options include: Outbound and Inbound SupportīPO contact centers can provide outbound and inbound call center services. But what sets them apart and how can they be an important asset to your business? What Services do BPO Contact Centers Offer?īPO contact centers offer a variety of services and often scale to fit your business. They are typically scalable for your business, and can help upgrade your customer experience.Īt first glance, BPO contact centers may seem similar to other call center services you may find. A common term you might see on our website and others is “ BPO.”īPO stands for “Business Process Outsourcing.” This term describes when a call center outsources operations to a third-party provider.īPO contact centers provide many services and assist high volumes of callers over multiple mediums. This cookie is installed by Zoho Analytics.When looking for call center services for your business, you may come across some unfamiliar terms at first. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. ![]() This cookie is installed by Zoho Analytics. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. This cookie is installed by Google Analytics. This cookie is set by Google and is used to distinguish users. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It is used to identify the trusted web traffic.Īnalytical cookies are used to understand how visitors interact with the website. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention. This cookie is set by the provider Cloudflare. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to remember the user consent for the cookies under the category "Analytics". This cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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